Ever dreamed of working where fragrances tell stories?

At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more!

Here, your work truly matters — and so do you.

🎯 What's your mission?

As a Customer Service & CRM Specialist, your mission is to be the heartbeat of our commercial operations, ensuring our clients and internal teams feel supported, informed, and empowered. You’ll play a key role in delivering outstanding service, managing orders and data with precision, and driving CRM excellence to strengthen customer relationships and fuel business growth.

You’ll be the go-to person for both our sales community and our clients, helping to streamline processes, solve challenges, and make every interaction count.

🛠️Here’s what you’ll be rocking every day

Customer Service & Commercial Support

• Be the backbone of our Order-to-Cash process, using SAP/Procis to manage orders, invoices, and customer data.
• Create and follow up on Proforma invoices, technical documentation, and order updates.
• Coordinate with logistics and planning teams to ensure urgent orders are handled smoothly.
• Maintain and update our customer database, track payments, and support pricing campaigns.
• Assist Key Account Managers with daily requests, quotations, and sample coordination.
• Prepare marketing materials and promo kits, and generate olfactive pyramids using our fragrance library.
• Monitor customer projects and manage non-conformities with care and efficiency.

CRM Excellence & Digital Enablement

• Act as Global Key User of our CRM system (Dynamics), supporting sales and customer service teams across regions.
• Lead the implementation of the Customer Service module, ensuring it meets operational needs and improves user experience.
• Participate in testing and launches (UATs), contributing ideas and feedback to enhance CRM functionality.
• Provide daily support to users via our ticketing system, resolving issues and guiding best practices.
• Maintain and update the CRM learning hub, ensuring teams have access to clear, useful training materials.
• Promote CRM adoption internally and energize the CRM Ambassadors community to foster engagement and collaboration.
• Collaborate cross-functionally with IT, marketing, and sales to align CRM workflows with business goals and drive process optimization.
  


✅ What you need to shine in this role
• Minimum 3 years of experience in Customer Service roles, preferably in industrial or production sectors.
• Proven background in customer-facing operations, with a strong focus on Customer Experience (not marketing-related CRM).
• High proficiency in SAP, especially in managing orders, invoicing, and customer data.
• Mandatory experience with Microsoft Dynamics CRM, specifically in modules related to Customer Service.
• Demonstrated ability to lead CRM module implementations, including active participation in User Acceptance Testing (UATs).
• Strong skills in Microsoft Office 365, particularly Outlook, Excel, and PowerPoint.
• Fluent in English (spoken and written); Spanish is desirable.
• Willingness to travel up to 10% for business needs.
• Experience using ticketing systems to support internal users and resolve CRM-related issues.
• Strong interpersonal and communication skills, with a proactive mindset and ability to work in cross-functional teams (Sales, IT, Marketing, Regulatory).

• ✨ What do we offer you at Eurofragance?
  Much more than just a job! Take a look at everything we’ve prepared for you:

  • Stability and growth in a solid company in full expansion.
  • International environment with a multicultural team and language practice.
  • Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work).
  • Flexible compensation with Cobee (meals, transport, childcare, etc.).
  • Health & wellness services: medical, physiotherapy, psychological support.
  • Sports facilities: paddle court, gym, yoga classes.
  • Nomad Week: work 2 non-consecutive weeks from anywhere in the world.
  • Medical & life insurance for your peace of mind.
  • Special prices on perfumes — because you’ll want to wear what we create.
  • Healthy meals three times a week, served sustainably.
  • Pension plan to help you build a secure financial future.

  🌍 Why Eurofragance?

  We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.
  We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
  By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.

  Ready to join us on this sensorial adventure? 🌍